Telephone Answering Services

We have been providing customer care with telephone answering services for over 40 years. Our success has been built on a foundation of providing reliable telephone answering services in city centers across North America. We become an extension of your company by using custom scripts and screens according to your call answering specifications, assuming your company’s image anytime 24 hours a day, 7 days a week. Our industry award-winning customer service and national presence enables us to provide local telephone answering services for local and national companies, giving our clients the competitive advantage of a local personalized service with national support.

Emergency Response Service

A 24/7/365 emergency response service is an important feature for any emergency management plan. Security alarms, stuck elevators, flood, fire, industrial accidents whatever the causes, having an emergency response line increases safety and reduces risk for your business assets, employees and customers. Read more »

Employee Work Alone & Check-in Management

For over 20 years we have been offering our Work Alone Program which is designed to help any size business improve safety and reduce liability. We offer a 24/7 simple employee check-in line solution. Read more »

Download the FREE Business Owner’s Guide to Telephone Answering

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Learn how outsourcing Telephone Answering can transform your business through improved customer service and superior responsiveness.

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Related Blog Posts

5 Rules for Answering Your Business Telephone

09/04/2014

Professional services

You already know that every call your business receives is a potential opportunity. The way those calls are handled can have a tremendous impact on your reputation, customers’ satisfaction and ultimately, your bottom line. During our 40 years experience answering business calls in North America on behalf of our clients, we’ve learned a thing or two about what it takes to get the most out of the calls your business receives.

To help you optimize your telephone answering process, our customer service specialists have compiled the top 5 rules for answering your business phone. Read more »

How to Create a Great Telephone Answering Script

08/29/2014

call center telephone answering

Whether you’re crafting a script for your own internal use, or thinking of what to include for your call center partner to use on your behalf, there are a number of key considerations when it comes to creating the right telephone answering script for your business.

To help you create a telephone answering script that is both professional and easy-to-follow, we’ve compiled the top tips and suggestions from our call center specialists to get you started. Read more »

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