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Tigertel Privacy Statement
TigerTel Communications Inc's privacy policy has been developed as an extension
of our commitment to combine the finest quality of services with the highest level
of integrity when dealing with our clients and our clients' customers. The nature
of TigerTel's business requires that we receive certain personal information that
has been collected by our clients. In other instances, we collect certain personal
information on behalf of our clients. In either case, the personal information that
we collect is used in strict accordance with the purposes for which it was collected,
unless otherwise required or permitted by law. TigerTel is committed to keeping
all personal information in its possession secure, up-to-date and confidential.
As part of this commitment, we have adopted the Ten Privacy Principles as detailed
in the Personal Information Protection and Electronic Documents Act (Canada) (the
"Act") to govern our actions as they relate to the collection, use, and distribution
of personal information we may collect.
Types of Personal Information We May Request
TigerTel Communications Inc. collects any information that is necessary to providing
our services. This information typically includes names, job titles, municipal and
e-mail addresses, telephone and facsimile numbers, banking and financial information
and credit references.
We limit our collection of personal information to what is absolutely required to
provide you with our services. Nonetheless, the choice to provide us or our clients
with personal information is always yours. However, your decision to withhold particular
details may limit the services that we or our clients are able to provide and will
make it more difficult for us to advise you or suggest an appropriate alternative.
If we are unable to accommodate your request based on the information that has been
provided to us, we may ask for additional details in order to identify other ways
to be of assistance. We may also maintain a file, in electronic and/or paper format,
containing personal information that may be used for customer inquiry purposes.
Anonymous/Non-Personal Information
At TigerTel, we routinely collect anonymous/non-personal information, which is information
that cannot be associated with or traced back to a specific individual or business
entity. For example, our web servers collect certain anonymous/non-personal information
automatically when you visit the TigerTel web site, such as which web pages were
visited, the type of web browser used, the level of encryptions your browser supports
and your Internet Protocol address. Such anonymous/non-personal information is collected
for our internal research and analytical purposes to help us ensure that our website
is both accessible and relevant.
Using and Disclosing Your Personal Information
We use your personal information to communicate with you and to effectively provide
the services you have requested.
We only use personal information for the purposes that have been disclosed to you.
If for any reason your information is required to fulfill a different purpose, you
will be notified of such purpose and asked for your additional consent before we
proceed.
In some instances, such as in the course of a legal proceeding or by court order,
we may be required to disclose certain personal information to the proper authorities.
Only that information which has been specifically requested by such authorities
will be disclosed, and only after we have satisfied ourselves that such disclosure
is in fact required by law.
Finally, in those situations where disclosure is legally permissible, such as the
collection of a delinquent account by a third party collection agency, an emergency
or in circumstances where we have reason to suspect illegal activities, TigerTel
will take all steps reasonable in the circumstances to ensure that the party to
which such information is disclosed has in place an appropriate privacy policy.
Privacy Officer
If you have any questions about the TigerTel Communications Privacy Policy or have
a concern or complaint about privacy, confidentiality or the information handling
practices of Tigertel, our employees or service suppliers, please contact the Privacy
Officer at privacy@tigertel.com.
TigerTel Implementation of the
Ten Principles of Privacy
Principle 1
Accountability - We are responsible for maintaining and protecting any personal
information under our control. In fulfilling this mandate, we have appointed a Privacy
Officer who is responsible for ensuring that TigerTel is in compliance with the
Ten Privacy Principles, through the education of our employees of their responsibilities
with respect to collection, use and distribution of personal information and the
ongoing monitoring of the company's compliance with its obligations under the Act
and this Privacy Policy.
Principle 2
Identifying Purposes - For the most part, TigerTel collects personal information
regarding its clients and its clients' customers in order to fulfill service requirements.
Any other purposes for which personal information is collected will be identified
either before or at the time such information is collected.
Principle 3
Consent - The knowledge and consent of the person to which the personal information
relates is required for the collection, use or disclosure of such personal information,
except where otherwise required or permitted by law. In the case of personal information
collected directly by TigerTel, this information is collected as an agent for our
client who has either requested that we collect in accordance with the consent that
you have provided, or alternatively is collected in order to provide specific customer
service programs that you have requested.
Principle 4
Limiting Collection - TigerTel limits the collection of personal information to
that which is necessary to fulfill our business purposes and responsibilities. To
this end, the Privacy Officer has been tasked with the responsibility of reviewing,
on a random audit basis, the personal information being requested by our clients
and has the authority to require changes where it is determined that the collection
of such information is not necessary for the purpose. Furthermore, TigerTel regularly
reviews the personal information that has been collected to determine what information
is no longer required and to delete such information from our records.
Principle 5
Limiting Use, Disclosure and Retention - TigerTel takes all reasonable steps to
ensure that all personal information collected is done with the knowledge of the
individual to whom it relates and is used only for the purpose collected, unless
otherwise required or permitted by law. TigerTel does not sell personal information
to any third parties.
Principle 6
Accuracy - Decisions are often made based on the information we have. Therefore
TigerTel uses its best efforts to ensure that all personal information collected
and maintained is accurate, complete and up-to-date. To assist us in keeping your
personal information up-to-date, we encourage you to provide us with up-to-date
information in order to help us ensure such accuracy. Should we identify any incorrect
or out-of-date information in your file, we will advise you and make the proper
changes.
Principle 7
Safeguarding Personal information - In addition to ensuring that it complies with
all of its obligations with respect to the collection, use and distribution of personal
information, TigerTel is responsible for ensuring that all personal information
maintained is safeguarded against unauthorized access or release. TigerTel uses
current technologies and maintains security standards to ensure that your personal
information is protected against unauthorized access, disclosure, inappropriate
alteration or misuse. Electronic client files are kept in a secured environment
with restricted access. Paper-based files are also stored in restricted access areas.
We manage our server environment appropriately and our firewall infrastructure is
strictly adhered to. Our security practices are reviewed periodically and we employ
current technologies to assist us in protecting the confidentiality and privacy
of your information.
In the course of daily operations, we attempt to restrict access to personal information
to authorized employees who have a legitimate business purpose and reason for accessing
it. As a condition of their employment, all employees are required to abide by the
privacy standards we have established and to follow all applicable laws and regulations.
Employees are also required to work within the principles and ethical behavior as
set out in our internal Code of Ethics. Employees are informed about the importance
of privacy and they are required to sign a confidentiality agreement that prohibits
the disclosure of any customer information to unauthorized individuals or parties.
Unauthorized access to and/or disclosure of customer information by an employee
is strictly prohibited. All employees are expected to maintain the confidentiality
of personal information at all times and failing to do so will result in appropriate
disciplinary measures, which may include dismissal.
Principle 8
Disclosure - Any proposed use of personal information other than in the ordinary
course of our business will be disclosed at the time it is collected or prior to
such use, and only with the specific consent of the person to which such information
relates. In addition to making its Privacy Policy available on its website, a paper
copy of it may be obtained upon written request to the Privacy Officer at the address
set out below.
Principle 9
Customer Access - As a customer, you have the right to access, verify and amend
the information held in your personal files. Upon request, a customer shall be informed
of the existence, use and disclosure of their personal information, and shall be
given access to it. It is TigerTel's desire that customers continuously verify the
accuracy and completeness of their personal information, and may request that it
be amended at any time.
Principle 10
Handling Customer Complaints and Suggestions - Customers may direct any questions,
enquiries or complaints with respect to TigerTel's privacy practices and procedures,
this Privacy Policy or our information handling practices, to our Privacy Officer
who may be contacted at:
TigerTel Communications Inc.
2800 Skymark Avenue Suite 308
Mississauga, Ontario
L4W 5A6
905-629-7190
1-888-500-3380
Facsimile: (905) 629-1867
Email: privacy@tigertel.com
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