Order Entry & Customer Service

Tigertel becomes an extension of your company by using custom scripts and screens, as well as accessing your website & CRM, according to your specifications and assuming your company’s image, available anytime 24 hours a day, 7 days a week giving our clients the competitive advantage over their competitors.

Order Entry & Customer Care Overview

With our Order Entry and Customer Care services, you can customize your account to suit your company’s specific needs. Customer Service Specialists provide virtual seminar booking, reservations lines, customer care, and order desk for clients on a full-time, after hours, or as-needed basis. Specialists handle your customer service enquiries regardless of the size or scale of your campaign. As a national company with 13 locations coast to coast, you can be sure that your marketing efforts will net the highest return, as we are able to support call bursts by sharing traffic between all centers across Canada.

Our commitment is to provide our clients state-of-the-art technology solutions fronted by capable, courteous, service-oriented professionals.

Ideal For:

  • DRTV Response
  • Reservations & Seminar Booking
  • Customer Care & Information
  • CRM Management
  • Order Entry
  • Catalog & Product Orders
  • Email Enquiries
  • Batch & Real Time Credit Card Processing

Key Benefits

  • Exclusive toll-free and local numbers
  • Vanity numbers
  • Call center locations across Canada
  • Online account access
  • Custom reporting
  • Database delivery
  • Audio recording for all calls
  • Custom account design
  • Interfacing with client website

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