Customer Service

Customer Service is an integral part of growing business and increasing revenues. Good customer service is what brings customers back and inspires “word of mouth” by not only meeting but exceeding customer expectations, and becoming any organization’s strongest marketing and selling tool.

We understand the value of Customer Service and have developed the provisioning of services to our clients with Customer Service as our priority, and we ensure we work with the same focus and commitment in providing Customer Service to your customers.

The Fundamentals

We understand the fundamentals in providing good Customer Service on behalf of our clients:

  • To be available to your customers
  • To listen to your customers
  • To offer clear and accurate information
  • To resolve issues in a timely and professional manner
  • To have trained staff that understands the impact of good customer service
  • To take that extra step and convey your commitment to customer satisfaction

Key Features:

Our Customer Service can operate 24 hours a day, offering:

  • Over 50 service facilities across North America with a large agent pool
  • Full disaster recovery and contingency plans through multiple networked facilities
  • Overflow during peak call times to ensure consistent service levels
  • Document call history (time, content)
  • Improved response time for telephone calls, emails and web-chat
  • Cost reduction for support services as a result of economies of scale
  • Trained personnel and state-of-the-art technology ensure consistency
  • Scalability to grow with your business
  • Ability to access outside IT solutions seamlessly
  • Standard and customized quality assurance programs
  • Fully customizable scripting and reporting

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