Inbound Call Centre Service

Our organization takes the time to understand your business goals and then utilize our proven industry-specific inbound call center experience to develop a customized solution that will help your company succeed. Whether your inbound call center service requirements are simple or complex; requires live customer service specialists and/or Interactive Voice Response (IVR) applications, we will develop flexible solutions in order to provide maximum results for your company. By leveraging our extensive experience and leading edge technology towards customer satisfaction, we remain an industry leader and continues to receive numerous industry trade association awards for our inbound call center services.

As of November 2009, we have achieved Payment Card Industry (PCI-DSS) Compliance Certification as a Level 2 Service Provider*.

PCI DSS* stands for Payment Card Industry Data Security Standard and is a worldwide security standard designed to ensure that all companies, regardless of size or number of transactions, who accept, process, store or transmit credit card information maintains a secure environment. The PCI security standards are technical and operational requirements that were created to help organizations prevent credit card fraud, hacking and various other security vulnerabilities and threats. Identity theft has been on the rise for years; being PCI Compliant ensures that every precaution possible is in place to reduce the risk.

Sample Service Offerings

Want to increase revenue, lower costs, provide better customer care and maximize every opportunity?  Let us answer your inbound calls.

Connect with Confidence

Turn every contact into a revenue opportunity today!

 

*PCI-DSS compliance available only in specific centres

Download the FREE Guide: Top 10 Ways to Boost Customer Service with Inbound Call Services

Top 10 Ways To Boost Customer Service With Inbound Call Services

Learn how to boost the ROI of marketing campaigns, remove barriers to purchase and more with outsourced Inbound Call Services when you download this FREE guide!

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Related Blog Posts

Marketing Manager’s Go-To Call Center Solutions

07/15/2014

Telemarketing

As a marketing professional, you’re always on the lookout for the right tools to help you accomplish your business objectives—whether it’s successfully launching a new product or service, generating leads, or boosting sales.

There might be one section of your marketing toolkit, however, that you’ve not yet explored. Many marketers are finding that partnering with a call center has become invaluable to increasing the efficiency of specific campaigns and even day-to-day marketing operations. Read more »

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