Ontario

TigerTel is North America’s provider of award-winning, outsourced call center and contact management services. By providing 12 call center facilities, including branches in Toronto, London and Oshawa, TigerTel’s clients benefit from the efficiencies of dealing with a national call center organization while supporting the local economy in Ontario.

Toronto Call Center Answering Service

TigerTel’s Toronto Call Center office offers a comprehensive suite of call center services including:

• Full-Service Call Center
• Live Web Chat Support Services
• Customer Service Support
• Inbound Call Support
• Outbound Customer Acquisition & Retention
• Technical Help Desk
• Direct Response
• Email Response
• Lottery Response
• Donor Acquisition for Not for Profit Fundraising
• Customer Survey Applications
• Lead Generation

Key Features

TigerTel’s Toronto Call Center is ideal for your business if you require:

• Multilingual support including: French, Spanish, Mandarin, Cantonese and Portuguese
• Customized reporting
• 24/7/365 Response
• Multiple center overflow
• Dedicated client service team
• Customized solutions
• Dedicated or shared agent pool
• I3 (Interactive Intelligence Integration)
• High call volumes and scalability

TigerTel London & Oshawa Call Center Answering Service

TigerTel’s London & Oshawa Call Centers offer a comprehensive suite of call center services including:

• Emergency response
• Work alone check-in services
• Order Entry
• Absentee reporting
• Traditional Answering Service
• Online Appointment Scheduling
• Email Response

TigerTel gives back to the Ontario communities including support of: Yonge Street Mission, Salvation Army, Sick Kids Foundation, Breast Cancer Society and the local Food Banks.